Dave Champagne, Vice President and General Manager, Informatics, Thermo Fisher Scientific, explains how enterprise-level LIMS can be used to help you leverage laboratory-generated data for mission critical management decisions. Read about the challenges facing HUNT Biobank and see how Thermo Scientific solutions have become the relied upon solution to this market. Dave also talks about CONNECTS and how companies relying on laboratory data are looking for ways to make the most of the mountain of data they generate, and turn it into useful revenue-generating information. Dave is featured on the cover of the September issue of Future Pharmaceuticals.

Read the articles on pages 14-23.

IN THIS ISSUE:

• CONNECTS in the NEWS
• Microsoft Innovation Award
• Save-the-date for TIW
• Upcoming Industry Trade Shows
• Product Updates
• eLearning and Webinars
• Thermo Fisher in the NEWS
• New Case Studies and Collateral
• Welcome New Customers
• Informatics CARES

Philadelphia, May 3-6, 2010….Rome, June 7-10, 2010.

Join us in 2010 for the best software user group and informatics conference in the industry.

Thermo Scientific Informatics World (TIW) has been the most sought-after conference for all our users to come together to share industry perspectives that reflect the changing needs of informatics across a wide range of industries. We look forward to seeing you all for a series of very full meetings in Philadelphia and Rome – so SAVE THE DATE!

LIS Events

Thermo Scientific LIS events bring together both current users and others in the scientific community interested in Laboratory Informatics Management Systems (LIMS), Chromatography Data System (CDS), spectroscopy software and Electronic Lab Notebooks (ELN). Our Thermo Scientific Laboratory Informatics Symposiums provide an opportunity for laboratory scientists and IT professionals to share industry perspectives and discuss the changing business requirements that drive the enhancements necessary in informatics solutions.

• LIS Germany – October 5-6, Frankfurt, Germany
• LIS Spain – October 20, Barcelona, Spain

Industry Trade Shows

• Analytica India 2009 September 29-October 1, Anacon Hall 1, Booth C1
• BCEIA 2009 Beijing Conference and Exhibition on Instrumental Analysis, October 14-17, Booth #2106-2102
• AAPS – American Association of Pharmaceuticals Society, November 9-12

Thermo Scientific GRAMS Spectroscopy Updates
Get a sneak preview of GRAMS 9.0 - join us for a training webinar.

Among the many new features being delivered by GRAMS 9.0 are:

• Simple 'visual' chemometric modeling
• Enhanced file import
• Bulk data conversion.

Thermo Scientific INTEGRATION MANAGER Updates
Struggling with paper worksheets and SOP's? Want to SharePoint enable your LIMS? Or do you simply need to connect 'dumb' instruments in an intelligent manner?

Integration Manager now enables the use of industry standard tools to rapidly create and deploy web hosted, instrument linked forms and documents. Find out more about Enterprise Connectivity (PDF 635 KB).

Welcome to an innovative new approach to On-Demand training that will help you get the most value from your Informatics investment. Developed using the latest technology and best practices for online technical education, these professionally developed courses deliver the education content you need in the most efficient way.

Who should attend? Any user interested in better understanding how to get the most out of their Thermo Scientific LIMS.

Take advantage of the Introductory offer of only $299 US for the full SampleManager eLearning training class. Please contact Suzanne.Morris@thermofisher.com or support.informatics@thermofisher.com for group discount rates.

Available now, check out the following FREE trial courses:

• Overview of Validation
• Introduction to Using Watson – Module 1
• Using SampleManager – Module 1 

Published Articles

• Implementing a Mission Critical Client/Server Chromatography Data System for Continuous Uptime Application of an Enterprise-Level CDS and Microsoft Cluster Service - LCGC, August 2009
• The use of Laboratory Information Management Systems in the food sector (PDF 224 KB) - Food Science and Technology, June 2009
• Food Safety: The Value of LIMS in This Regulated Environment (PDF 4.22 MB) - American Laboratory, May 2009
• LIMS Streamlines Translational Science (PDF 1.02 MB)- GEN, May `2009
• Food and Drink for LIMS (Scientific Computing World)- Quality control is food and drink for LIMS - Scientific Computing World, June/July 2009

Press Releases

• Record Project for LIMS in Brazil
• LIMS for The Food and Environment Research Agency (Fera)
• Biobanking and Biospecimen Management Software Solution
• LIMS System for Leading Chilean Analytical Testing Lab

• Müller’s Yogurt Production at UK Quality Control Laboratory (PDF 214 KB)
  Selection of Thermo Scientific Nautilus LIMS to manage QC data for raw materials in process and finished dairy desserts.
  
  
• Wockhardt UK Standardizes on Thermo Scientific Nautilus LIMS (PDF 688 KB)
  Selection of Thermo Scientific Nautilus LIMS to improve laboratory efficiencies and GMP compliance

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      • Sakhalin Energy Utilizes Thermo Scientific SampleManager LIMS for Largest Russian LNG Project Ever (PDF 5.17 MB)
        Sakhalin Energy standardizes on SampleManager LIMS for use in one of the largest integrated oil and gas projects in the world
        
        
      • Thermo Scientific Integration Manager Brochure (PDF 635 KB)
        Enterprise Connectivity for Better Decision Making:
        Integration Manager is a flexible, powerful data transformation tool for data distribution across the enterprise.
        
        
        
        
• Thermo Scientific Nautilus LIMS for Biobanking and Biospecimen Management (PDF 515 KB)
  Nautilus LIMS is specifically designed to address the unique challenges of specimen collection, tracking and storage for pharmaceutical discovery and clinical operations, academic and biosciences, research centers, medical institutions and contract research organizations.

The CARES Initiative was developed to enhance our delivery system across our product development, sales and service organizations. We are committed to providing nothing but excellence to all of our customers, no matter where your business may be located. The CARES Initiative (Customer Allegiance through Responsive, Excellent Service) encompasses all phases of product development, sales and service, and demonstrates our commitment to exceeding customer expectations across all operational levels.

We’ve heard you – and as part of our ongoing CARES initiatives, we will be launching two new service enhancements before the end of the year.

1) Getting Less Voicemail: You have indicated that you periodically get voicemail and would generally prefer to always speak to a live representative. We will be taking advantage of our existing communications architecture to use skills-based ranking and analyst availability as a way of routing calls to live analysts. In the past, only analysts assigned to the specific product would get calls related to that product. Going forward, all available US analysts will be on hand to receive calls on all products.

2) Improvements in Depot Repair: An investigation of the depot repair process was triggered by a customer notification indicating that some returns were damaged. As a result of the investigation, we implemented a change in our Depot Repair process to record an incident when damaged goods are received by the customer or by us. A positive side effect of the investigation is that we have implemented changes in our CRM to notify our customers of the exact date that returns are shipped and provide our analysts with tracking information from within our CRM.

Your feedback is important to us.  Please help us provide you with the information you need to get the most out of your informatics investment by e-mailing us at marketing.informatics@thermofisher.com.

Keep your business up to date with the latest innovations from the Thermo Scientific Informatics team – Informatics solutions relied upon by more companies around the world than any other. To receive important and timely information about Thermo Scientific informatics solutions via e-mail, please register at www.thermo.com/simembership and select LIMS, CDS and ELN as your Interest Group.